Legal
Refund Policy
BiponiBD does not take customer payment for products. This draft separates Store product returns from potential refunds of BiponiBD Merchant service fees while the exact commercial eligibility rules await approval.
- Status
- Pre-launch draft — not yet effective
- Last updated
- August 25, 2026
At a glance
- Product payments and product returns are handled by the Store, not BiponiBD.
- BiponiBD refund workflows apply only to eligible platform charges such as Merchant subscriptions.
- Eligibility windows, limits, approver thresholds, and processing targets are not final until Owner, Finance, and Legal approve them.
1. What this policy covers
This draft distinguishes two different situations: a refund for a product arranged with a Store, and a refund of a fee paid directly to BiponiBD for a platform service. It is not an effective commercial policy until the remaining eligibility and timing rules are approved.
2. Products purchased from a Store
BiponiBD does not sell products or accept customer product payments in V1. Product price, payment, delivery, invoice, return, replacement, warranty, and refund arrangements are between the customer and the Store.